“Nothing is ever too much trouble; you get a first-class service.”
“All clerks there are approachable, responsive and commercially minded”
(Legal 500 2021)
“The clerks are truly amazing as they are always responsive and always helpful”
Littleton Chambers is always committed to providing all clients with an excellent service.
We are anxious to ensure that if you do have any concerns regarding the quality of service delivered by any of our barristers or members of staff, that these are communicated to us as quickly as possible. Our aim would be to tray and rectify the matter immediately to your satisfaction.
We recognise that it is vital that any complaints are dealt with promptly, courteously and in a manner that addresses all the issues. Any concerns that you may have should be raised either with our Senior Clark, Jason Drakeford or our Chambers Director, Liz Dux on 020 7797 8600. We will endeavour to resolve matters promptly but if we are unable to do so or if you wish to make a formal complaint, our complaints procedure is set out here.
In the event that you remain unhappy with the outcome of our complaints procedure, you have the choice of taking the matter further with the legal Ombudsman. They have the responsibility for dealing with service complaints against legal professionals. Please note they will only do so once our internal procedures have been exhausted. The legal ombudsman publishes the data on all resolved complaints. To view decision data click here.
To view all decision data on the Legal Ombudsman website please click here https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/
The contact details are:
PO Box 8606
Any allegations of professional misconduct need to be referred to the Bar Standards Board, whose details are set out below (see Authorisation scheme).
Provision of Services Regulations
The following information is provided by Littleton Chambers in accordance with the requirements of The Provision of Services Regulations 2009. Any required information which is not provided below is included in our Letter of Acknowledgement which details the terms of business between us and our clients.
3 King’s Bench Walk, Temple. London, EC4Y 7HR
Telephone: 0207 797 8599
Fax: 020 7797 8600
DX 1047 Chancery Lane
Littleton Chambers are regulated by the Bar Council and the Bar Standards Board (BSB) to provide legal services in England and Wales. Chambers and its barristers are governed by the Bar Standards Board Handbook which is available from the Bar Standards website https://www.barstandardsboard.org.uk/
All barristers at Littleton are listed on the BSB Barristers’ Register Page. This is an online database which displays details of all barristers authorised to practice in England & Wales.
If you wish to contact the BSB, their contact details are:
The Bar Standards Board
289-293 High Holborn
Telephone: 020 7611 1444
Fax: 0207 831 9217
Please see here for details of the Barristers’ Register page on the BSB website https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record.html
Professional Indemnity Insurance:
Every barrister must have Professional Indemnity Insurance, and this is provided by Bar Mutual (BMIF) which provides cover for individual barristers of up to £2.5 million. Bar Mutual was set up by barristers and is not a commercial insurance company. They can be contacted through Thomas Miller, who manage Bar Mutual at:
90 Fenchurch Street
London EC3M 4ST
Telephone: 0207 621 0405
Members of Chambers can opt to purchase additional top up insurance cover, over and above their Bar Mutual Insurance, in accordance with and determined by their individual practice requirements. Such top up cover is provided by TLO or Lonmar. Details of such additional cover can be supplied upon request.